What Happens During a Home Care Assessment

Step-by-step guidance on how we assess your needs and create a personalised plan.

When you’re arranging care — whether for yourself or a loved one — it’s natural to feel a bit unsure about what comes next. At Fuchsia Home care, our care assessment is designed to be simple, supportive, and focused entirely on you.

No pressure. No jargon. Just a conversation to understand how we can help.

Here’s exactly what to expect:

🥇 Step 1: Initial Conversation

It all starts with a friendly chat — by phone, email, or through our contact form.

We’ll ask a few general questions like:

• Who needs support (you or a loved one)?
• What kind of care is being considered (hourly, daily, post-hospital, etc.)?
• Are there any specific needs or concerns (mobility, memory, medication)?
• Your location and preferred times for visits

This helps us prepare the right person to carry out the assessment — and ensures we’re a good fit from the beginning.

📞 This call is free, confidential, and there’s absolutely no obligation.

🏡 Step 2: In-Home or Virtual Assessment

We’ll arrange a convenient time for one of our experienced care coordinators to meet with you. This can be done:

• In your home
• In hospital (if you’re being discharged)
• Virtually (via phone or video call)

During the visit, we’ll take time to understand:

• Your daily routine and lifestyle
• Health conditions or medical needs
• Mobility, nutrition, and medication requirements
• Any personal care or emotional support needed
• Safety around the home
• Preferences about carers (language, gender, times of day)

We’ll also answer your questions, listen to your concerns, and ensure everything is done at your pace.

📋 Step 3: Creating Your Personalised Care Plan

Using everything we’ve learned, we build a clear, tailored care plan that reflects:

• What support is needed and when
• Specific tasks or routines to follow
• Emergency contacts and preferences
• Notes on communication style, mobility, and wellbeing
• Any equipment or adjustments required

This plan is shared with you and your family (if you wish), and is reviewed regularly to keep up with changing needs.

🤝 Step 4: Matching You With the Right Carer(s)

We don’t just assign anyone — we match you with a small team of carers who are:

• Experienced with your specific needs
• Local and available at your preferred times
• Chosen based on your personality and preferences

You’ll always know who’s visiting, and we’ll introduce your carer(s) before care begins.

🛠️ Step 5: Starting Care, Your Way

Once you’re happy with everything, we confirm your start date and begin care.

You’ll receive:

• A clear schedule of visits
• A contact number for your local office
• Ongoing communication and check-ins
• Access to digital care notes (if you choose)

Your care can be updated at any time — just give us a call.