It can be difficult to accept that you need care, so it’s important to choose a provider and a care worker that suits you.

Before You Contact a Provider

1. Think About Your Needs: Consider your routines, preferences, and goals.
2. Research Providers: Talk to a range of home care providers and note the ones that meet your needs.
3. Ask Questions: Ensure the provider can meet all your requirements by asking detailed questions.

Key Factors to Consider

• Costs: What is your financial situation? Be aware of your budget and how much a service will cost you.
• Care: Can the provider give you the care and support you need?
• Location: Can the care worker visit you when required?

Questions to Ask Home Care Providers

1. Are you registered to provide specialist care like dementia, special needs, or end-of-life care?
2. Do you offer respite care?
3. How much will I pay?
4. Can you cater to my personal needs and preferences?
5. Have you cared for someone with similar needs before?
6. Can you help me manage medication?
7. How long is each visit?
8. Is there a minimum visit time? Will the home care worker have enough time to perform their duties?
9. Do you offer permanent care?
10. What is the minimum number of hours you offer per week?
11. How do you ensure the quality of care is maintained?
12. How will you involve my family and friends?
13. Are your services available in my area?
14. Can you visit me as often as required?
15. How quickly can you visit me in an emergency or at short notice?
16. How will the home care worker get in if I can’t answer the door?
17. Are the care practitioners qualified to provide wheelchair transport?
18. Can the home care workers take me out and about?

Finding Out About a Provider

• Regulator Reports: Check what regulators say about the care provider and read their reports. In England, the Care Quality Commission (CQC) regulates home care providers. They check if the service protects its clients and rates the quality of care, effectiveness, and responsiveness.
• UKHCA: The United Kingdom Homecare Association (UKHCA) is a professional association of home care providers. They can provide a list of approved home care agencies. Organisations that join the UKHCA must comply with their code of practice to ensure high standards of care and protect the rights and welfare of clients and workers.